Privacy Policy

This policy describes the information handled through the JunkLess Charlotte website. It does not cover information you choose to share through a separate telephone call, text-message service, or another website.

Quote Requests and Photos

The quote form asks for your name, telephone number, ZIP code, requested service, and an optional photo. We use this information to review and respond to your request, discuss availability and scope, and communicate about possible service.

Quote submissions are checked with Cloudflare Turnstile. After a submission passes validation and is accepted, the website uses SendLayer to send the quote details and any optional photo to the mailbox designated by JunkLess Charlotte. Provider acceptance of that notification does not guarantee mailbox delivery or a response.

If internal SMS alerts are enabled, ClickSend may receive brief details from an accepted quote request, such as your name, telephone number, ZIP code, and requested service, to alert JunkLess Charlotte staff. These alerts do not include uploaded photos or advertising attribution details. Provider acceptance of an SMS request does not guarantee delivery.

Photos may contain additional information visible in the image. Upload only a photo you intend to share for the quote request.

Advertising Attribution

When advertising or campaign parameters are present, the website may capture Google click identifiers (gclid, gbraid, or wbraid), UTM campaign parameters, the landing URL, referrer, and capture time. First-touch and last-touch attribution are stored in first-party browser storage for up to 90 days so a quote request can be associated with the advertising or traffic source that led to it.

You can remove this browser attribution data by clearing site data in your browser. Blocking browser storage may limit attribution, but it does not prevent you from submitting a quote request.

Analytics and Website Services

The website uses Google Analytics 4 for website analytics, Google Ads for advertising attribution and accepted-quote conversion measurement, Microsoft Clarity for interaction and diagnostic information, and Ahrefs Analytics for website analytics. Cloudflare provides website delivery, security, and Turnstile protection. SendLayer processes the email notification generated by an accepted quote request. ClickSend processes an optional internal SMS alert for accepted quote requests when enabled.

These services may receive technical information needed to operate their tools, such as browser or device information, IP address, page URL, referrer, cookies, or similar browser identifiers, subject to their own practices and settings.

JunkLess Charlotte does not send your name, telephone number, ZIP code, uploaded photo, or other quote-form personal information as ordinary Google Analytics or Google Ads event parameters. An accepted quote conversion may use a validated lead identifier as a transaction ID to prevent duplicate conversion counting.

Retention

The 90-day period described above applies only to advertising attribution stored in your browser. It does not state how long email or SMS notifications or uploaded photos may remain in a JunkLess Charlotte mailbox or in service-provider systems.

Your Choices

You may submit a quote request without uploading a photo. Browser privacy controls, storage settings, and content blockers may limit analytics or advertising measurement. If measurement is blocked, the website should still handle an otherwise valid quote request.

Contact

For questions about this policy or information submitted through the website, email info@junklesscharlotte.com or call (980) 527-3220 during business hours.